Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research and write about casinos not on GamStop for readers in Great Britain, and we rely on messages from readers to keep that research honest. Email is the only channel we run: [email protected]. A person reads every message, and we aim to reply within two working days.
One thing to be clear about before you write: we are an independent publisher, not a casino. We cannot open, close, verify or credit an account for you, and we cannot release a withdrawal. If your problem is with a specific operator, the section further down on complaints will get you further than emailing us.
Commercial disclosure, in plain terms
Some of the operator links on this site are commercial, and we may earn a commission when a reader signs up through one. That arrangement has no bearing on rank order, editorial ratings or what we write about a site's payout terms. If you think a page reads as though it does, say so in your email and quote the sentence — that is exactly the sort of message we act on.
What to write to us about
- Corrections — a bonus percentage, wagering multiplier, maximum bonus bet, cashout cap or expiry window that no longer matches the operator's own terms page. Include the URL and the date you checked.
- Payout and withdrawal questions — how processing times, withdrawal limits, KYC and source-of-funds checks tend to work, and what to look for in the small print.
- Payment availability — whether a method genuinely works for British customers, including debit cards, bank transfers, e-wallets, Paysafecard vouchers and crypto.
- Coverage requests — a game category, software provider or sportsbook feature you want explained properly.
- Licensing queries — which regulator an operator names, and what that does and does not give you.
- Responsible gambling — tell us if this is the subject and we will point you to the support routes listed at the end of this page.
Please do not send us account numbers, card details, passwords or copies of identity documents. We have no use for them and no need to hold them.
Why readers email us about payouts most often
The bulk of our inbox concerns money: what a bonus really costs, how quickly cash leaves the casino, and what stops it. Because that is the site's main subject, here is the short version of what we tell people, so you can decide whether you still need to write.
What it costs to take part
Minimum deposits at the operators we cover typically sit in the £10 to £20 range, and the deposit itself is your money at risk — a percentage match is not free credit. Card and bank deposits are usually fee-free from the casino's side, though your own bank may treat a gambling payment differently. Where an account is held in euros or dollars rather than GBP, expect a conversion spread on the way in and again on the way out; a 2–3% round trip on a £500 deposit is roughly £10–£30 lost to exchange before you have played a hand. Ask for GBP accounts if you want to avoid that entirely.
Wagering, in pounds
A 250% match on a £100 deposit gives you £250 in bonus funds. At 35x wagering on the bonus, that is £8,750 of turnover before withdrawal. Slots normally contribute 100%, roulette and blackjack often 10% or less, and live-dealer tables are frequently excluded. Maximum bonus bets are commonly capped around £5, expiry windows run from a few days to a month, and many bonuses cap what you can cash out — sometimes at a multiple of the bonus, sometimes at a flat figure. Those four terms decide whether an offer is worth taking far more than the headline percentage does.
Getting paid
| Method | Typical use in GB | What to check |
|---|---|---|
| Debit card | Deposits widely accepted; payouts to card less consistently | Whether your bank blocks gambling merchants |
| Bank transfer | Deposits and larger withdrawals | Slowest route; minimum withdrawal size |
| E-wallets | Fastest payouts where offered | PayPal is rare outside UKGC-licensed sites — verify before depositing |
| Paysafecard | Deposits only | You will need a second method to be paid |
| Cryptocurrency | Deposits and payouts at several offshore sites | Price movement between request and receipt; network fees |
Processing has two stages: the operator's internal review, then the payment network. Offshore casinos often quote instant crypto payouts and one to five working days for bank transfers, but those are advertised speeds, not results we have measured. Weekly and monthly withdrawal ceilings matter too — a five-figure win against a £5,000 monthly cap is paid in instalments, and progressive jackpot wins may sit outside that cap or inside it depending on the terms.
Three of the operators readers ask about most
We are asked to explain specific listings more than anything else, so here is how we read the top of our own table. Ratings are our editorial assessment, not customer review scores, and each entry below is current as of Sep 23, 2026. Fuller detail sits on our list of trusted non GamStop casinos.
Betmica — rated 10.0
Betmica leads our table because its welcome structure is unusually large and it advertises GBP-friendly play, which matters for anyone trying to avoid conversion costs on withdrawal. The offer is a 570% match up to £5,700 plus 270 free spins, and that headline is the part to be most careful with: a match of that size carries proportionally more wagering, so read the multiplier, the maximum bonus bet and the cashout cap together before you deposit. The limitation is straightforward — the larger the percentage, the harder the bonus is to clear, and a reader chasing quick payouts is usually better served by a smaller match with lighter terms.
Kikibet — rated 9.9
Kikibet earns its place on breadth rather than size: readers report a wide slots catalogue alongside live-dealer tables, and the sterling figure in its offer suggests GBP accounts are supported. The advertised package is 350% up to £5,555 with 300 free spins. Free spins are the part to check closely here — spin value, the games they apply to and their own separate wagering can all differ from the cash bonus. Its drawback is that table-game contribution towards wagering is typically low at sites structured this way, so blackjack and roulette players get less from the offer than slot players do.
Betninja — rated 9.9
Betninja is the entry we point cautious readers towards, because its offer is a flat £1,000 bonus and 100 free spins to all new players rather than a stacked multi-deposit package. A fixed sterling figure is easier to reason about: you can calculate the turnover requirement in one step. Set against that, the ceiling is lower than the headline numbers elsewhere on the list, and "all new players" still depends on your country being eligible — confirm that Great Britain is accepted at registration rather than after your first deposit.
The rest of the list at a glance
| Casino | Rating | Headline welcome offer | Currency shown |
|---|---|---|---|
| WinnerIsland | 9.9 | Up to €1,000 + 100 free spins | EUR — expect conversion |
| Zombillion | 9.9 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.7 | 600% up to €10,000 slots package | EUR — expect conversion |
| Nightluck | 9.7 | 805%, €6,400 + 280 free spins | EUR — expect conversion |
| CoinPoker | 9.7 | 150% up to $2,000 | USD — poker-led |
| Rivo | 9.7 | 1000% up to €10,000 + 25% cashback | EUR — expect conversion |
| Daytonaspin | 9.7 | 255% up to £4,500 + 255 free spins | GBP |
All offers are new-player only, subject to minimum deposit, wagering and country eligibility as set by each operator. Terms change without notice, which is why corrections from readers are genuinely useful to us.
What these sites actually offer
If you write to ask what is available, the answer breaks into a few categories. Slots dominate, from low-volatility spins to high-variance titles and progressive jackpots that pool across operators; RTP is published per game and is worth checking, since the same title can ship at different RTP settings. Table games cover blackjack, roulette and baccarat in software form. Live-dealer rooms stream real tables and game shows, and are the category most often excluded from bonus play. Mobile play is browser-based at most of these sites rather than app-based. We do not publish game counts, because operator catalogues shift weekly and any figure we printed would be stale.
The sportsbook side
Several of the operators we list run a sportsbook beside the casino, and the two behave differently. Sports offers are usually free bets with minimum qualifying odds — often around 1.50 to 2.00 in decimal terms — rather than a deposit match with a wagering multiplier. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports betting are common features. Where a shared wallet is used, casino bonus funds are typically locked out of sports bets and vice versa, so check which product a promotion belongs to before you stake. CoinPoker sits apart from both, being poker-led rather than a conventional casino or bookmaker.
Licensing, eligibility and complaints
You must be 18 or over to gamble in Great Britain. The sites on this page are not licensed by the UK Gambling Commission; they operate under overseas licences, commonly Curaçao or similar jurisdictions, and they are not connected to GAMSTOP. Accepting British customers is not the same thing as being authorised to serve them, and we say so plainly wherever it applies.
What that means for you in practice:
- UKGC consumer protections do not apply, and neither does the UK's independent ADR route for gambling disputes.
- Your GAMSTOP self-exclusion will not block registration at these sites. If you are within an exclusion period, that is a reason to stay away, not a workaround.
- KYC and source-of-funds checks still happen, usually at first withdrawal. Delays there are the single most common cause of payout complaints.
- A dispute goes to the operator's own complaints procedure first, then to whichever body its licence names. Keep dated screenshots of terms, chat transcripts and transaction records from the start.
We cannot describe any casino as completely safe, and we will never tell you a withdrawal is guaranteed. Gambling is not income.
If the subject is your own gambling
We are not a support service, and we would rather point you somewhere useful than reply with generic reassurance. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours. GAMSTOP offers free self-exclusion from GB-licensed sites for six months, one year or five years. Because it does not reach offshore operators, device-level blocking software and a bank-level gambling block are the tools that close that gap. Deposit and loss limits, where an operator offers them, are worth setting on the day you register rather than later.
Before you hit send
Include the page or operator you are asking about, the date you looked, and what you expected to see instead. For corrections, a link to the operator's own terms is the fastest way to get a change made. We reply from a real address, we do not pass reader emails to operators, and we will tell you when the honest answer is that something is unresolved. Write to [email protected] and Phoebe Moreton or a colleague will pick it up.